The availability of the customer and technical support that a shared hosting company provides will tell you a lot about the services which they offer as well. In the event that you can use just email messages or tickets, you have almost certainly found some reseller not the web hosting provider. If this is the case, you may have to wait for a couple of days to get an issue resolved as your reseller may not be checking their communication regularly or they may need to get hold of the real website hosting company for further help. If the provider provides you with various ways of communication with short response time available at any time, they are most likely the top provider, not a reseller. Therefore you will reap the benefits of prompt assistance and top-notch support since they'll have instant access to the servers where your account will be created. Whatever the problem - technical or sales, it is generally much better to get in touch with your hosting company right away through your preferred method of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance in a timely manner, that's why our shared hosting services come with 24/7 technical support plus various ways of contact. If you don't have an account yet, you can easily phone us or come on our live chat and chat with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up ordering a service which you cannot use. In case you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it needs further analysis. Unlike the vast majority of suppliers that you can find today, we reply to all the tickets within an hour, so you will not have to wait for a whole day. Our support services are accessible day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you will be able to reap the benefits of our 24/7 technical support services even on public holidays. Your websites will be available all of the time and so will we. With a lot of connection options, you'll be able to pick the easiest method to get in touch with us and find out about our services in case you do not have an account yet, or get assistance in case you are already one of our customers. You can call us, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options come with 1-hour response time warranty, although it rarely takes more than 20 mins to receive assistance whatever the nature of the issue. With our customer and tech support services, we are there for you every time you need us, not a few days later.
24/7 Customer Support in VPS Servers
If you buy a VPS server through our company, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local phone numbers in the U.S.A., Great Britain and Australia along with a live chat service. If you are a current customer and you need assistance with a technical issue that requires longer time to analyze or resolve, you will be able to open a support ticket from your billing account or you will be able to send an e-mail and we will handle the trouble and send you a reply within the hour. The answer time is guaranteed 24/7, including holidays and weekends, yet for the majority of issues it takes no more than 30 minutes to get support. The support service covers the VPS as well as all pre-installed software it features, so in case you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive well-timed support in general, let alone if you operate a whole server, so each dedicated server that we provide features 24/7 support with 1-hour reply time guarantee regardless of the issue. The service is free of cost for all the difficulties with the server or the software that was installed from our admins during the setup, which means that you are able to get in touch with us as many times as you wish, even during holidays. You can either open a trouble ticket from the billing section or you could send an e-mail, and the actual answer time for either rarely surpasses 30 mins because we have administrators available 24 / 7. In case you want general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you may use our live chat service and talk to a representative online. For third-party software support, we offer a Managed Services upgrade, that you're able to include to your server package from the billing Control Panel.