Lots of users who begin using their very first web hosting account, or change companies, normally have inquiries in regards to how given tasks are carried out or run into difficulties when setting up different things, including emails, website settings, etc. That’s why, a lot of web hosts have prepared documentation with frequently asked questions and problems in order to help their clients get info swiftly and easily. As a result, the customer care team representatives can focus on real issues that certain clients may be experiencing, because the solution for the smaller things will already be available on the World Wide Web and customers can handle them without having to touch base with the customer support team. Having exhaustive documentation is quite important, especially for new clients without any previous experience at all, because the hosting service involves an array of features and many individuals can get perplexed about what to do. A good knowledge base can both help you carry out the operations that you wish and get to know how the web hosting service works in general.
Extensive Online Documentation in Shared Hosting
All Linux shared plans that we are offering include a comprehensive knowledge base where you can find all you need to know about your web hosting account. Whether you would like to set up a brand-new MySQL database, to redirect a domain name by means of an .htaccess file or to create an email address on your personal computer or smart phone, you can just read our help articles and all the info that you need will be there. When you go to a specific section of the Hepsia hosting Control Panel, you can see articles that are associated with the features that can be accessed through it. In case you’d like to check the complete article collection and get acquainted with all the functions that Hepsia is offering, or simply to read generic info about the hosting service, you can examine the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve done our absolute best to cover any problem that you could possibly chance upon, but if you don’t find what you want, you can always contact us, as our help desk team representatives are available 24x7.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated plans, will allow you to access the elaborate online support documentation that we have compiled for you. The articles contain general information about our web hosting services, how-to manuals about the various functions that you can make use of, plus troubleshooting guidelines that can help you correct common problems that you might face. The topics that we have included cover more or less everything, from elementary things such as how to host a brand new domain name in the account, to more elaborate ones such as which SSH commands are permitted on the servers. Articles that are dedicated to the features of a given section of the Control Panel will always be available on the right side of the page that you are on, whilst the full article list is accessible through the dedicated Help section.