There are a handful of ways to contact the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you select is a support ticket system. It is the least complicated communication channel for different reasons. If no client care staff representative is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably be received. You can also copy and paste large pieces of info without needing to worry about typographical mistakes, and in case a specific issue requires more time to be resolved or a number of replies have to be exchanged, all the info will be in one and the same location, so either party can always see the comments left by the other one. The downside of using tickets to get in touch with your hosting provider is that they are typically separate from the hosting platform, so if you need to supply information or to adhere to directions, you’ll need to use at least 2 different accounts and this number might increase if you wish to administer multiple domain names. On top of that, many hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Shared Hosting
In contrast to what you may find with plenty of other web hosting companies, the ticketing system that we are using with our Linux shared plans is included in the Hepsia Control Panel, which comes with all web hosting accounts. You will not have to remember different sign-in credentials, since you will be able to manage both your tickets and the web hosting account itself in a single location. So, in case you’ve got an enquiry or bump into a problem, you can contact our client support staff representatives straight away. Our ticketing system includes a clever search option. This suggests that even in case you’ve posted a vast number of tickets over the years, you will be able to find the one that you want without difficulties. Additionally, you can read knowledge base guides to troubleshooting commonly confronted difficulties.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated plans, was developed with one idea in mind – that you should be able to manage everything associated with your semi-dedicated account in one location and the support tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got a query or run into an issue, you can touch base with our customer service staff immediately without the need to sign in to a different admin dashboard. You can browse your website files or check different settings in your account whilst sending a new ticket or reading the reply to an old one. If you have a multitude of tickets and you would like to find a particular one, you can use the clever search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will obtain a reply in less than 60 minutes regardless of the nature of your question or problem.