A live chat is a real-time way of communication between a web hosting company's support team and its customers. It is a very efficient method to get some info about the website hosting services or get some problem resolved as you are talking with a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the low chance of mistakes at the time you exchange info like usernames or domain names, the more rapid response time as the communication is live and the fact that you don't need to stay on the chat all the time - you're able to do something else entirely while the agent investigates the issue in question. Furthermore, you'll be able to join a live chat room from any computer which is connected to the Internet, avoiding the telephone fees that you will have to pay in case you are calling to a different country.
Live Chat Support in Shared Hosting
As part of the support services that we provide for all our Linux shared plans, you can find live chat support which is online twenty-four seven, even on holidays. You will be able to contact us regardless of whether you already own an account or not, since we can assist you with pretty much anything, ranging from giving you common info about our solutions if you aren't a client yet and you're thinking about obtaining one of the plans, to assisting you with setting up an e-mail account in an e-mail client. Some issues are more complicated and time-consuming, and you will have to take advantage of the ticketing system which is integrated in the Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for various things.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is accessible every single day, even on holidays and weekends. It is the perfect way to learn more details about our semi-dedicated plans if you don't have an account yet or to get some issue resolved in case you are a customer and our customer care representatives will assist you live no matter what time of the day you join the chat. In case you are hesitating which package is better for your websites, if you need advice whether you should acquire a specific upgrade and how to obtain it or when you have difficulties installing an email account on your computer, you're able to contact us and we will supply you with the needed info without delay. The live chat is online even after our phone lines are off for the day, therefore if you have an account here, you can be sure that you'll always benefit from prompt assistance with any kind of question or problem that shows up.