If you ever experience a problem with your website and are unable to solve it, ask the hosting provider’s customer care staff to assist you to bring the website back online. A fast resolution would be the most optimal scenario, but lots of hosting companies respond within twenty four hours or even more, especially if you are doing business with a reseller. Even if the problem can be swiftly sorted out, your site may not function correctly or it may not be available at all for a long span of time, so you may lose potential customers as it’s very unlikely that anybody would be dying to come back to a website that’s broken. That’s why, you ought to make certain not only that you can get in touch with your hosting company, but also that they can answer and assist you in a timely manner. If a web app update doesn’t go smoothly or if you delete something by accident, for example, the website must be fixed speedily in order to prevent lengthened downtime.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can forget about waiting for hours and hours on end, or even one whole day, to obtain a reply to a helpdesk ticket or an e-mail. Irrespective of when you touch base with us, we’ll lend you a helping hand within no more than 60 minutes with any technical and pre-sales inquiries you may have. In reality, our actual response time scarcely ever surpasses 20 to 30 minutes. As we’re on duty 24 hours a day, you will always receive assistance in a timely fashion and we are aware of just how crucial that is in the electronic age. Soon after you contact us, we will reply to your queries. If you stumble upon any technical challenge, we will solve it on your behalf, or we will give you all the needed information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support staff members are available at all times and they’ll answer any ticket that you submit via your hosting Control Panel within no more than 60 minutes. The ticket response time is guaranteed irrespective of whether you’ve got a generic enquiry concerning your semi-dedicated server or you run into some obstacle and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we’re available around the clock to tackle any general, billing or technical issue. If you contact us about anything that is within our power, we will solve it before we respond, which suggests that you won’t have to wait for hours or days while the problem perseveres. In case there’s something that you have to do on your end, we will give you the needed information – what possible solutions to try, what steps to take, etc.