Despite the fact that this isn't the keyaspect to help you identify a reliable shared hosting provider from a bad one or a reseller from an actual provider, being able to call and communicate with a live person is a sign that you are not using the services of a one-person firm and that you will be able to reach somebody whenever you need support. The telephone support for hosting services may vary from standard to expert, which means that the issues that can be resolved with a call vary based on the provider. In most cases, these matters are simpler and include billing or 1st level technical issues because more difficult tasks usually need a support ticket where both you and the system administrators can follow what is going on with a given issue. Still, the option to phone call your service provider can save you a lot of time and efforts for the countless tiny problems which may eventually appear at the time you manage your website hosting account.
Phone Support in Shared Hosting
In case you choose to obtain one of our Linux shared plans, you will be able to connect with our customer support team over the phone for 14 hrs every day. We can help you select the most suitable plan for your websites since we think that it is better to discuss these matters with a live person. In case you already have an account, we are able to assist you with all sales/billing questions and / or general issues, even with some tech troubles which don't involve a lot of time or escalation to an administrator as it'll be better to open a ticket for time-consuming issues so as to have the communication in a single place. We have phone numbers in the US, the UK and Australia, so you will be able to call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be somebody to assist you if you have any queries about the semi-dedicated server plans that we provide. Whether you'd like to know more about our packages, you have some billing issue or some general issue, you can just give us a call. Despite the fact that some more technical problems may require a support ticket to give time to our tech support crew to investigate, we will assist you with many tech questions on the phone as well, saving you time and efforts. Since we have data centers on three continents - in the United States, the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you are in another country, we also have an international number where you'll be able to reach us.