Client Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Each assistance request you submit to us will be attended to within maximum 1 hour. If your support ticket or email calls for further assistance from a sysadmin, we will forward it and leave a comment to inform you that your issue is being worked on. If you make use of the Optional Admin Services package, any of the server management services included there will be completed at a time that suits you.

  • Top quality support service
  • A Premium–Quality Customer Service

  • We’ll be online for you 24/7/365 to answer any inquiries that you may have connected with our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require assistance tackling server admin procedures, you can examine our Optional Admin Services package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting services

  • Intuitive help center
  • A User–Friendly Help Section

  • Every dedicated web hosting plan comes with our free Site Control Panel, which sports a fully detailed knowledge base and a set of how–to video tutorials. Whenever you require assistance working with the Site Control Panel, just push the Videos or Help buttons in the top right corner.