Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help Center integrated into your Site Control Panel offers a collection of help articles and commonly asked questions. Aimed at resolving any common problem that you could come across, they are written by our support team of competent technicians.

  • Top quality support service

  • Educational Video Clips

  • If you’d rather see how a task is implemented or how an issue is fixed, rather than just reading about it, then check out our collection of instructional video tutorials. They address lots of different topics and will help you swiftly learn how to work with our Site Control Panel.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7 help desk support service and come with a 60–minute response time guarantee. Our skillful customer service technicians will be online for you 7 days a week and will remedy any issue that you may face within maximum one hour after the technical support ticket submission. In most instances, a response will be given to you within twenty minutes.