Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Response Warranty

  • Each ticket you send to our customer help team will be replied to within less than one hour. The normal inquiries will be resolved immediately. However, if the service request you have sent us requires the aid of a competent admin technician, we will forward the ticket to him and will let you know about the postponement.

  • Top quality support service
  • Qualified Customer Help Service

  • Our customer assist crew is going to be on shift for you day and night to to respond to all support request tickets that you send to us. We offer tech support for the software applications that are pre–installed on your hosting server. These include our custom produced Site Control Panel, the preferred Operating System as well as the server management panel (in accordance with the VPS type).

  • Intuitive help center
  • An Intuitive Help Zone

  • An extensive and regularly updated knowledge base is included in our in–house built Site Control Panel. It provides quick tips about how to conduct all of the general web site management duties. The Help section gives you exhaustive how to articles and step–by–step video lessons. You can open the Help zone by hitting the Help or Video buttons in the top right side of each Control Panel section.